PharSafer® Privacy and Cookie Policy


PharSafer Associates Limited (PharSafer®) takes your privacy extremely seriously. This policy sets out how we collect and process any personal data you may provide to us when you use our websites or permit us to use your personal information to deliver our services as a company.

This policy applies where PharSafer® (referred to as “we,” “us” or “our” in this privacy notice) identify as the data controller and where we are responsible for your personal data.

Contacting Us

PharSafer® have appointed a Data Protection Officer, who will be responsible for privacy matters and the protection of personal data we hold as an organisation, their details are below:

Name: Graeme Ladds
Email Address:
Telephone Number: +44 (0)1483 212155

PharSafer® is a company registered in England and Wales registration number 04641766 whose registered office is Lyon House, 14 Aldersey Road, Guildford, Surrey, GU1 2ES, UK.

Making Complaints

If you are unhappy with the way we collect or process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) who are the UK’s supervisory authority for data protection.

Complaints and concerns can be lodged with the ICO via this link:

We kindly ask that before any complaints are lodged with the ICO, that you contact us first to try and resolve any issues you may have.

What Data Do We Collect?

Personal information we may collect and process from you includes:

  • Personal medical history past and present
  • Medicine use past and present including illegal drug use
  • Financial information
  • Criminal information including court judgments
  • Previous criminal misdemeanors
  • Ethnicity
  • Sexual orientation
  • Previous relationships
  • Children information
  • Operation information
  • Smoking and alcohol use
  • Educational qualifications
  • Religion
Sensitive Data

Under the General Data Protection Regulation/Data Protection Act 2018, sensitive personal data is data which includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
PharSafer® does collect sensitive personal data as part of our services into medical and pharmaceutical research. When we do this, we will gain the explicit consent of the data subject.

How Do We Use Your Personal Data?

We will only use your personal data for the following reasons:

  • Medical assessments for potential adverse reactions
  • Reporting information to Regulatory Authorities
  • Usage for safety assessments which would include follow up for possible additional information
How Do We Obtain Your Data?

We can collect data about you via a variety of methods:

  • By phone
  • By email
  • By post
Our Lawful Purposes For Collecting And Processing Your Information

We have identified that we will use your information for the following reasons:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • With your explicit consent. Where we rely on consent as a lawful purpose for processing your personal data, you have the right to withdraw consent (where applicable) at any time by contacting our Data Protection Officer. To withdraw consent, please contact our Data Protection Officer directly in writing.
Who Do We Share Your Information With?

We may need to share your information with third parties in order to provide you with our services or to market to you, these third parties include:

  • This information will be shared with Regulatory Authorities as part of the client legal responsibility to report
  • With the client Company whose product is implicated in the reported adverse event

Where we do share your information with third parties, PharSafer® ensures that the highest levels of data protection are in place in accordance with the law. Third parties with whom we share data are only permitted to process this data for the specified purposes we stipulate with them.
We do not sell your information onto third parties.

International Transfers

Where possible, we ensure that your data is stored within the European Economic Area (EEA), however some of our storage locations and service providers may be hosted outside of the EEA. When we do need to transfer your personal data out of the EEA, for instance, during scenarios where we are working with a local authority, we ensure one of the following safeguards are in place to provide a similar level of security of your data:

  • Your personal data has been transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • The hosting environment we use has specific contracts, codes of conduct or certification mechanisms in-place which have been approved by the European Commission; or
  • Where we transfer data to the United States, we ensure our providers are certified as part of the EU-US Privacy Shield programme.

If none of these safeguards are available, we will only transfer your data with your explicit consent – which can be removed at any time by contacting us.

Please contact our Data Protection Officer if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Retention Periods

Your personal information will be retained in accordance with our data retention policy which categorises all of the data assets held by us and specifies the appropriate retention period for each data asset.

These periods are based on the requirements to keep the data for as long as necessary to fulfil the purpose for which it was collected, to meet any legal requirements or to satisfy any reporting, accounting or contractual needs.

Please contact our Data Protection Officer if you would like further information on our retention periods.

Your Rights

Under the General Data Protection Regulation/Data Protection Act (2018), you have certain rights regarding your personal data, these include the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

You may exercise any of these rights by raising a subject access request with us. You can do this by contacting our Data Protection Officer in writing. We will not charge you for making a request and we will make all reasonable efforts to respond to you within 30 days. Sometimes it may take longer than 30 days to gather all the information we may hold on you; in this situation we will keep you updated at all times.

You can instruct us at any time to stop processing your personal data for the purposes of marketing.

We may refuse your request or withhold any personal information that you request if there is an overriding legal reason for us to do so.

Information Security

PharSafer® takes the security of your information extremely seriously. In order to protect your data, we implement a risk-based approach to adopt the strongest organisational and technical controls in order to protect the confidentiality, integrity and availability of your data.


Our website uses cookies to track the use of it. This allows us to better understand patterns on our website and how we can develop and improve it, as well as analyzing the traffic on our site for marketing or advertising purposes.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

The Cookies We Use
  • Forms related cookies: When you submit data to us through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies: In order to provide you with a great experience on our websites, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page to meet your preferences.
Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The method for doing so differs with each browser, the following guides for the most common internet browsers detail the processes for doing this:

Blocking cookies may impact your experience on our website as you may not be able to make full use of the features on it.

Changes To This Privacy Policy

We keep this policy under regular review. This policy was last reviewed on 8th February, 2024. Any questions about this policy can be directed to our Data Protection Officer via the details set out in section 1 of this policy.


To make this site simpler, we sometimes place small data files on your computer. These are known as cookies. Most big websites do this as well. They improve things by:

  • Remembering settings, so you do not have to keep re-entering them whenever you visit a new page
  • Remembering information you have given (e.g., your postcode) so you do not need to keep entering it
  • Measuring how you use the website so we can make sure it meets your needs.

PharSafer® cookies are not used to identify you personally. They are just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish. To learn more about cookies and how to manage them, visit

To disable the use of cookies: It is possible to stop your web browser accepting cookies from one website or all websites through built-in cookie controls. If you do this, you may find that some aspects of this website and others stop working, or stop working as well. All modern browsers allow you to change your cookie settings. The following links provide details on how to do this in a range of popular web browsers: