Medical Information Officer
About the job
We are seeking a Medical Information Officer with up to two years’ experience to join our growing team! Previous experience in the Pharma Services industry may be beneficial, with a solid understanding of medical information management and compliance required.
PharSafer® is a specialist Pharmacovigilance & Medical Service CRO, headquartered in the UK, with offices also in India and Europe. Due to Company growth, we are looking for a dedicated and committed Medical Information Officer to be based in the UK. This role is home-based, and whilst based remotely, you will become part of a growing team, involved in a variety of projects that help maintain our high standards of medical information provision and contribute to further business growth.
Within this Medical Information position, you will be responsible for ensuring the accuracy and reliability of medical data, with a range of responsibilities including:
Responsibilities:
- Answering medical enquiries via medical information telephone line and medical information mailboxes within office hours.
- Record and process safety reports received as a result of a medical information enquiry via the dedicated medical information, Individual Case Safety Report (ICSR) telephone lines or mailboxes and reporting to the clients designated pharmacovigilance (PV) department.
- Record and forward Product Quality Complaints (PQCs) received as a result of a medical information enquiry to the appropriate client contacts.
- Administration of medical information enquiries; documenting of enquiries, writing of emails and letters to enquirers, filing enquiry documentation.
- Undertake monthly (or any other period as required by the client) quality reviews of medical enquiries completed.
- Undertake medical enquiry reconciliation activities.
- Maintain PharSafer’s client specific medical information documentation held on file (training documents, educational materials, clinical papers, supporting information and contact lists) ensuring all is up to date and available for use.
- Contribution and maintenance frequently asked questions (FAQ) and other reference documents for client products.
- Undertake the training of staff in medical information provision and undertake the role of a training mentor as required.
- Attendance and participation at Pharmacovigilance and Medical Information departmental meetings.
- Attendance and participation at relevant client meetings and training as required.
- Assist with the on-boarding and off-boarding of clients.
- Prepare, participate and assist in any client or Regulatory Authority audits and inspections in relation to medical information services provided.
- Contribution and/or completion of departmental Corrective and Preventative Actions (CAPAs).
- Act as a Subject Matter Expert (SME) for designated areas of responsibility.
- Provide support/representation for medical information project team in meetings with clients and other departmental personnel.
Qualifications & Skills:
- Degree in a life science (or equivalent) at a grade of at least 2:1 or equivalent relevant experience in industry.
- Excellent written and verbal communication skills.
- Demonstrates initiative and has a proactive approach to work.
- Good attention to detail and well organised.
- Ability to work as part of a team and independently.
- Ability to prioritise and organise tasks working to required timelines.
- Confident and professional manner.
- Willingness to travel as required.